Privacy Policy

At PAWFACTION, your privacy is important to us. We’re dedicated to ensuring that your personal information remains secure, respected, and used responsibly. This policy outlines how we collect, use, store, and protect your data when you visit our website or shop with us.

This Privacy Policy applies to all visitors and customers of www.pawfaction.com and is maintained by the pawfaction team.


1. Who We Are

PAWFACTION is a pet-focused online store offering a curated selection of products for your furry friends. We operate exclusively through our website and do not have any mobile application at this time.

Business Address:
No 7, Ground Floor, Thindlu Kodigehalli Main Road,
Kodigehalli, Bangalore – 560097
Landmark: Next to Vidhya Spoorthi School

Contact:
📧 Pawfactionblr@gmail.com
📞 +91 81476 62586


2. What Information We Collect

When you interact with our site, we may collect the following types of information:

Information You Provide

  • Your name, contact number, email address, and delivery address

  • Payment details when you place an order (e.g., UPI, credit/debit card – handled securely by third-party processors)

  • Product reviews, testimonials, or messages you submit via forms

Information Collected Automatically

  • IP address, browser type, device model, and operating system

  • Site usage data like pages visited, time spent, and buttons clicked

  • Cookies and similar technologies (see Section 9)

We do not collect any unnecessary personal data and only gather what is relevant for providing you with a smooth shopping experience.


3. Why We Collect Your Information

We use your information to:

  • Fulfill and deliver your orders

  • Send order updates, receipts, and confirmations

  • Improve our website’s functionality and user experience

  • Respond to your questions or feedback

  • Inform you (with your permission) about offers, promotions, or product launches

  • Ensure a secure and fraud-free shopping environment

We do not sell or rent your personal information to any third party.


4. Who We Share Your Data With

Your data is shared only when necessary:

  • With trusted service providers like payment gateways, logistics partners, or hosting providers to ensure your orders and browsing experience work as intended

  • With legal authorities, only if legally required to comply with regulations or protect our rights

All third parties are required to keep your data confidential and use it only for the purpose it was shared.


5. Your Rights and Choices

We believe in transparency and giving you control over your information. You can:

  • Access or edit your details by logging into your account

  • Unsubscribe from promotional messages at any time

  • Request deletion of your account or data by contacting us at Pawfactionblr@gmail.com — subject to any legal retention obligations

We will honor all valid requests promptly.


6. How We Keep Your Data Safe

We take your data security seriously. Here are a few of the steps we follow:

  • Encrypted connections (SSL) for safe browsing and payments

  • Secure servers and systems to store your data

  • Access control so only authorized personnel handle sensitive data

That said, no system is entirely foolproof, especially on the internet. While we take all reasonable steps, we recommend avoiding sharing sensitive data unless absolutely necessary.


7. How Long We Keep Your Data

We keep your personal information for as long as it’s needed:

  • To fulfill your orders and support customer service

  • To meet legal, tax, or compliance requirements

  • To maintain product review history or analytics (in non-personal form)

If you request deletion, we will remove your data unless we are legally required to retain a copy for records.


8. Cookies and Tracking Tools

Our site uses cookies to:

  • Remember your preferences (like cart items)

  • Analyze website traffic to enhance usability

  • Serve relevant offers (only if enabled by you)

Cookies are small files saved to your browser. You can block or delete cookies through your browser settings. However, doing so may affect certain site functions like staying logged in or saving your cart.


9. Changes to This Policy

We may update this Privacy Policy from time to time. Any major changes will be posted on this page. We encourage you to review the policy periodically to stay informed about how your information is handled.

Last updated: July 4, 2025


10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Owner: Vinay Gupta
Email: Pawfactionblr@gmail.com
Phone: +91 81476 62586
Address: No 7, Ground Floor, Thindlu Kodigehalli Main Road, Kodigehalli, Bangalore – 560097

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